DPSA Helpdesk Operator Vacancies in Pretoria- Deadline December 30, 2023

New recruitment of DPSA Helpdesk Operator Vacancies in Pretoria 2024. Submit Online Applications for Government Department Helpdesk Operator Vacancies 2024. Allow the push notification for upcoming DPSA Department Of Government Printing Works Vacancies updates.

DPSA Helpdesk Operator Government Vacancies in Pretoria Closing Date 2024 

Hiring representatives have released Gauteng Government Vacancies at various departments across SA. Helpdesk Operator Vacancies in Government DPSA have attracted all the candidates looking for Pretoria Jobs near me. The applications for DPSA Helpdesk Operator Vacancies are being accepted online at the official Career Portal. The Apply Link and Closing date for hiring on Helpdesk Operator Jobs in DPSA are shared further. Visitors can find more positions like Helpdesk Operator Jobs in Pretoria without Experience by exploring Government Vacancies on this Site.

DPSA Helpdesk Operator Vacancies 2024 Preview

Requirements for DPSA Helpdesk Operator :-

A relevant 3-year tertiary qualification in Computer Science/Information Technology/ Business Information Systems or equivalent qualification as recognised by SAQA. Added Advantage: CompTIA A+/N+, ITIL Foundations, COBIT 5, CompTIA Security+.2 – 3 years’ experience in a related functional area. The candidate must possess good communication skills (verbal & written) as well as good customer service skills. Understanding of all relevant human resources legislative framework, regulations and prescripts. Understanding of 48 Public Service Act, Public Service Regulations, Labour Relations Act, Skills Development Act. Understand the PFMA and Treasury Regulations. Understanding of Good Corporate Governance principles.

DUTIES : The rendering of efficient and effective first line support: Register calls on the help desk system, route and manage incoming calls manually or via email and an automated call distribution system. Escalate problems in the help desk system to other support areas and track activities related to the resolution of the problem. Escalate high impact problems to management immediately. Provide first level telephone support to the end-user community on hardware, software, and network-related problems. Resolve a variety of basic problems related to desktop hardware and software during initial contact from the customer. Classify the level, priority, and nature of the problem. Interpret and communicate technical information to non-technical users and colleagues. Maintain service standards according to established policies, procedures, and best practices to ensure high levels of customer satisfaction. Actively work with business stakeholders and other teams to prioritise issues and tasks to ensure effective use of resources and achievement of established deadlines. Monitor and provide feedback on timeliness and effectiveness of problem and service request resolutions. Basic advice regarding the set-up, configuration, and usage of computer. Support disaster recovery activities. Contribute to service improvement to ensure customer satisfaction and streamlining of services: Identifying areas of potential knowledge growth that would increase 1st level resolution. Identify training and development needs to ensure performance efficiency at the ICT Helpdesk. Stay up to date with customer relationship management (CRM) practices to ensure ongoing effective client service. Stay informed up to date of changes that may have an influence on the end user services/systems. Compliance and administrative support: Follow all compliance and audit guidelines as well as standard operating procedures and policies at all times. Assist with documentation as required. Recordkeeping and reporting: All calls to be logged on the call logging system. Update call logging system regularly to ensure accurate recordkeeping. Provide daily, weekly, and monthly stats with reference to calls logged, completed and still open. Provide information for reporting timeously.

How to Apply Online for DPSA Government Vacancies in Pretoria ?

Candidates can submit their applications for Helpdesk Operator Jobs at DPSA by following the procedures listed below.

1. Check the pdf form given below of the latest circular of DPSA Job Vacancies.
2. Choose the best DPSA Job among the various government Jobs available.
3. Verify your qualifications with the requirements prescribed in DPSA Vacancies and download the DPSA Job Application form.
4. Fill out the form and wait for the response after submitting it to Emai of DPSA Career or upload it to the DPSA official Portal.

Apply Online